3 ms·
It seems like you'll be getting the same keyboard, but the program says nothing about limits per-computer, so if it happens again I think you just send it in ag
by Analemma_ 8y ago
It seems like you'll be getting the same keyboard, but the program says nothing about limits per-computer, so if it happens again I think you just send it in again.
I have to assume this implies a redesigned keyboard is coming, though. This is going to be expensive for Apple and it would be insane to stick with a design that they are tacitly admitting here is faulty.
- ymolodtsov 8y agoA lot of people say that 2017 keyboards perform better. Had no issues with mine so far and really like it.
- madeofpalk 8y agoThey don't. The 2017 keyboards feel and sound better, but are no more reliable. I've owned two 2017 MBPs and both keyboards have had issues.
- fiatpandas 8y agoThat’s my bet as well. It’s an engineering flaw related to the incredibly delicate mechanism, short travel, and tiny tolerances. A very small particle can jam it. I have the new MacBook Pro and I prefer its keyboard over old style, but I swear the first time I used the down arrow about a week after purchasing it was slightly jammed with something. Still functions and doesn’t repeat characters, but infuriating. It sucks to know that after 4 years this repair program will end and I’m stuck unjamming it myself by following this article: https://support.apple.com/en-us/ht205662 https://support.apple.com/en-us/ht205662
- gnicholas 8y agoAn Apple Store employee told me today that they are using slightly different parts, which are less prone to malfunction.