This sort of thing always reminds me of Idiocracy: "Welcome to Costco i love you". Occasionally you run into a genuinely nice staff member at the supermarket w

This sort of thing always reminds me of Idiocracy: "Welcome to Costco i love you". Occasionally you run into a genuinely nice staff member at the supermarket who immediately learns your name, asks about your kids, etc. Companies notice how everyone is pleased with that, and then get the idea that they'll somehow force the behavior onto the rest of the staff. Everyone is forced to greet you, thank you by (poorly pronounced) name off credit card, and they send secret shoppers to penalize them if they fail to do these things. The end result of which ends up being negative, because no one particularly likes hearing friendly words that clearly aren't genuine.