I am not sure I care about the hierarchy of the company I am working with. If I do have an issue that can not be resolved with a standard “look up in the issue

I am not sure I care about the hierarchy of the company I am working with. If I do have an issue that can not be resolved with a standard “look up in the issue database” method - I need to be switched to someone with the necessary skills to fix that for me. That is mostly not the case with Google as it usually ends up in a situation where I am meeting a group of their lawyers instead.