>My point is that the emphasis is on using Slack as something other than chat, but that's really its main use case. I see what you mean. I think of 2 styles o

>My point is that the emphasis is on using Slack as something other than chat, but that's really its main use case. I see what you mean. I think of 2 styles of "chat" ... (1) a vacuous AOL AIM or Facebook Messenger style chat or (2) a business-related channel chat. The (1) is replicated in Slack by abuse of DMs. However, the author didn't seem to be discouraging (2). (Author wrote at the top, "but ultimately, we decided we want to keep using Slack.") What happens is many workers bring a casual "Facebook chat" etiquette to Slack which negates how meaningful business chat can work. That's why I didn't think the author wrote contradictory advice. (Similar to how the advice to turn off the phone ringer is not contradictory to the power of voice calls -- because sometimes one needs uninterrupted time.)