I have had good luck with Apple support treating me like a real person. For example, I once called them about getting rEFIt and dual boot working on a Mac Mini

I have had good luck with Apple support treating me like a real person. For example, I once called them about getting rEFIt and dual boot working on a Mac Mini, and the support guy did his best to figure out how to help me, even though it is definitely not supported and it is a very unusual configuration. Was I talking to an Apple developer? No, but I'm not asking them to implement a new feature on my behalf, so I don't expect to. YMMV.