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I may have just stumbled in to the middle of this, but why the brouhaha? Did customers pre-pay for Smyte service and not receive it?
by nstj 8y ago
I may have just stumbled in to the middle of this, but why the brouhaha?
Did customers pre-pay for Smyte service and not receive it?
- shakna 8y agoSome customers had 3 years left in their contracts. Some customers were huge, like npm. Everybody got 30mins before lights out. It broke stuff.
- 6nf 8y agoDid you read the article?
- danso 8y agoFTA: > According to reports from those affected, Smyte disabled access to its API with very little warning to clients, and without giving them time to prepare. Customers got a phone call, and then – boom – the service was gone. Clients had multi-year contracts in some cases.
- msla 8y agoWell, you know what they say: If you aren't paying for it, you aren't the customer, you're the product.
- nstj 8y agoAs a group response to the sibling comments I'll point out that yes I read the article, but my question related to something which the article didn't cover: did anyone lose prepaid services from their contracts? I can't see this being discussed in any of the coverage of the Smyte acquisition.