This just happened to be two anecdotes with 2 browser dev teams that should not be generalized. Everyone who has to deal with n-th layer tech support regularly

This just happened to be two anecdotes with 2 browser dev teams that should not be generalized. Everyone who has to deal with n-th layer tech support regularly (where n > 2) knows that even there it's hit or miss. Sometimes you file a bug report and get a "thanks, fixed!" an hour later. Sometimes you spend an hour to gather all the data upfront only to be painstakingly taken through the exact same data gathering process step by step. By email. Over days. On a "4h response" SLA (and they always just barely make it, not considering the value of the "response"). Randall Munroe has the best description: https://www.xkcd.com/806/ https://www.xkcd.com/806/