I lost access to my Coinbase account when I lost my phone and got locked out due to 2FA. This was partially my fault for not being careful enough and not saving

I lost access to my Coinbase account when I lost my phone and got locked out due to 2FA. This was partially my fault for not being careful enough and not saving the recovery code. Anyway, they told me to create a new account. Their team would then verify that both accounts are matching, as you have to submit a copy of your passport. The funds would then be transferred from the old locked-out account to the new account. I did all this over 2 months ago. I am still waiting for the funds to be transferred. I contacted support twice now, and I'm always getting the same reply (we're still working on it). Fortunately, due to a mistrust of exchanges, I only have a small portion of my crypto-assets on Coinbase and keep most of it offline. However, it's still a non-trivial amount of money. I'm not sure what extra steps I can take now without it being too much effort on my part, because the amount is not that high.