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> ... Jones, who worked on social media accounts for the company, had “liked” the tweet, on behalf of Marriott International... The problem? It had been posted

• jonhendry18 8y ago
  China would probably object if the guy "liked" a tweet by the Dalai Lama in which he said how much he liked his stay at a Marriott. I'm not sure it would be readily apparent if a Tibet-oriented Twitter account was that of a "separatist" group, let alone how radical or violent that group might be. (Assuming that the group was in any way problematic in an objective sense rather than just hurting China's imperialistic feels.)
• corobo 8y ago
  One like doesn't sound rogue. If the dude'd gone out of his way to like every claim of Tibet being its own country, sure. In this case though I'd imagine he saw a "Thanks Marriott" and liked it because that's the thing companies do. I've had companies miss my oozing-in-sarcasm messages and like them in the past even. The thing to think about is how much time does he really have per action? If it was you on personal twitter, minutes per action. As a customer support person answering hundreds of messages a day, probably closer to a second or two per action