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Then you get a scolding from your supervisor that X customer thought you were "disrespectful" and "insensitive of their needs". Customers don't want objectivity
by lainga 8y ago
Then you get a scolding from your supervisor that X customer thought you were "disrespectful" and "insensitive of their needs". Customers don't want objectivity, they want you to do the thing they want right now, and what are we paying you for anyway?
- watwut 8y agoI think you got it other way round. The customer service is supposed to keep feelings for themselves and smile nicely, no matter how much they find customer unsympathetic. Yes, they are supposed to deliver. The programmer can went his frustration over requirements pretty much at will. I don't know what exact objectivity would waiter deliver. Besides, you can be objective without being disrespectful, unless you are one of those people who use "objectivity" as euphemism for angry ranting.
- lainga 8y agoSorry. I was thinking "customer" in the context of drawing up requirements for a project. Often with the PM over your shoulder insisting that yes, you can do everything the customer is asking for, no problem.
- watwut 8y agoThat is lying. I know we habitually call it by various euphemisms, but in fact, it is lying. There is also lying about estimates later in process (because usually requirement themselves would not be problem, if price and estimations were higher).
- scandox 8y ago"objective-based" != "objectivity". The objective is to please the customer (for example): do what they want in a timely fashion and send them a bill. There's quite little need for feelings in that. Call them up and ask them how they're doing. Are you sincere? Maybe, maybe not. That is your own personal affair.