One of the first things I do, as a sysadmin/devops person, is to look at how "easy" it is to communicate. In other words, does this department have group chat,

One of the first things I do, as a sysadmin/devops person, is to look at how "easy" it is to communicate. In other words, does this department have group chat, how easy is it to add documentation, how do I tell who is on call, am I being told things face to face or am I being walked through existing documentation? This is related to a lot of deep issues in operations or development, I feel. If the only documentation is fire and forget word documents in a windows shared drive, does anyone read them? Can I search for the information I need? Is the department ruled by one or two people who hold all the knowledge? Are all decisions made by those people, or are there people who never read emails and always demand face to face meetings to discuss issues? Communication is key. What you do and how you do it follows on from how, what, why information is shared.