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Not your article, the original article: "Last night the Youtube Support team contacted Francesco Siddi by phone. As we understand it now it’s a mix of coincide
by ariwilson 8y ago
Not your article, the original article:
"Last night the Youtube Support team contacted Francesco Siddi by phone. As we understand it now it’s a mix of coincidences, bad UIs, wrong error messages, ignorant support desk staff and our non-standard decision to not monetize a popular Youtube channel."
- kop316 8y agoI see it now (sorry the comment was confusing to me). To your original comment, Yes, in this case it was a "UX snafu". In the future, how many of those will actually be fixed? Will YouTube look at other instances for smaller ones where there won't be a social media backlash? Or will it be business as usual until YouTube gets enough bas PR again to manually fix it again and still nothing gets fixed? The reason that the comments in Hacker News are what they are is because of much deeper issues between YouTube and content creators. YouTube and Google have had many customer support issues in the past, it seems that YouTube has burned a lot of good will with a lot of content creators, and the only way to truly get to them is via "social media shaming".