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> Why do so many tech companies have these Kafkaesque exception paths? Support doesn't scale. Better that a million users have a terrible experience than one u
by ForHackernews 8y ago
> Why do so many tech companies have these Kafkaesque exception paths?
Support doesn't scale. Better that a million users have a terrible experience than one user takes up staff time getting their problem fixed.
- watt 8y agoI don't understand if you truly believe that or are trying to be sarcastic (poorly).
- protonfish 8y agoEither way it's a comment that adds nothing constructive to the discussion.
- wolfgke 8y ago> Support doesn't scale. If you cannot (or don't want to) scale support, create the policies from beginning in a way that hardly needs any support. Just like you plan your database from beginning how it is supposed to scale.