4 ms·
Or doesn't at least C) clearly explain what the policy is. You want to require ads on channels over x views, make that your policy. But these guys have priorit
by pacificmint 8y ago
Or doesn't at least C) clearly explain what the policy is. You want to require ads on channels over x views, make that your policy.
But these guys have priority support, and still go around for months with youtube without getting any answers, only to then have their whole channel killed without comment.
Why do so many tech companies have these Kafkaesque exception paths?
- mathw 8y agoI concur. YouTube need to have a clear policy, explain it, give people a notice period, then implement it. If they want everything to be monetised in order to fund the ongoing existence and development of YouTube that's entirely their choice, but they need to be very explicit about it. Especially when they're wiping out entire channels with misleading error messages as a consequence of maybe possibly changing something that they haven't told their support people about.
- ForHackernews 8y ago> Why do so many tech companies have these Kafkaesque exception paths? Support doesn't scale. Better that a million users have a terrible experience than one user takes up staff time getting their problem fixed.
- watt 8y agoI don't understand if you truly believe that or are trying to be sarcastic (poorly).
- protonfish 8y agoEither way it's a comment that adds nothing constructive to the discussion.
- wolfgke 8y ago> Support doesn't scale. If you cannot (or don't want to) scale support, create the policies from beginning in a way that hardly needs any support. Just like you plan your database from beginning how it is supposed to scale.