Oh god, I recognize that stupid CA Service Desk Manager in those emails. The team responsible for designing that abomination should be locked in a maze with tr

Oh god, I recognize that stupid CA Service Desk Manager in those emails. The team responsible for designing that abomination should be locked in a maze with traps and forced to log tickets for every trap or door they need to escape or get through. Any managers responsible for choosing it should have to log two tickets...