Hi. Certainly we have talked to our users, but feedback has been sparse, and they don't seem too interested in getting engaged in the process. We have been send

Hi. Certainly we have talked to our users, but feedback has been sparse, and they don't seem too interested in getting engaged in the process. We have been sending personalized emails but very few users came back with feature-centric feedback, but only technical issues (e.g. "we're not sure how to integrate", "doesn't work via HTTPS protocol", "where do I click", etc.). What is the normal level of feedback from users? We have set up GetSatisfaction forum, but activity has also been sparse.