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My company has a Slack bot product and we've found that we are able to drive lots of clicks the "Add to Slack" button but a very low percentage complete the ins

by lgas 8y ago

My company has a Slack bot product and we've found that we are able to drive lots of clicks the "Add to Slack" button but a very low percentage complete the installation. Our assumption is that this is because most users that get to the "Add to Slack" button are not administrators and most users won't go through the (frankly poorly designed) "find an administrator" flow... but of course we have no visibility into what happens after the user clicks "Add to Slack" as they leave our control at that point. Did you have a similar experience and/or do you any advice?

alexxtomsk 8y ago
Hi Igas. There could be several reasons in my opinion: 1. You ask for too many permissions. It makes a lot of sense to ask for less because people don't like to share their sensitive information with the product they don't know/trust yet. 2. It may depend on your target audience, but our users in most cases are able to install the bot on their own. So it doesn't hurt our (not yet perfect) onboarding flow.