Are you asking my opinion? In my opinion all companies, as well as government agencies and most other organizations, should have polite, knowledgeable, trained

Are you asking my opinion? In my opinion all companies, as well as government agencies and most other organizations, should have polite, knowledgeable, trained, and responsive customer service. At the very least, they could use email, which for me is actually better than talking on a phone (which I detest, especially if the rep has a strong accent). Email has many other good benefits and provides a documented trail that can be used to escalate cases by either party, or even in a court of law if necessary.