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No company cares about you, but Facebook probably cares more than other big tech companies (Google, Microsoft, etc.) if only because your feelings drive your us
by 734786710934 8y ago
No company cares about you, but Facebook probably cares more than other big tech companies (Google, Microsoft, etc.) if only because your feelings drive your usage of its services.
- Stratoscope 8y agoSo, what they care about is making you feel like you should use their services more?
- jimjimjim 8y agowhat? that could be said about every single company that wants to sell things to people.
- XalvinX 8y agoCustomer service is the way to people's hearts. Ultimately, Facebook and some of these other companies are using bad business practices and it has to come back and hurt them eventually.
- XalvinX 8y agoActually, you can reach actual human representatives at Microsoft. You absolutely cannot at Facebook. I don't wanna bore anyone with my most recent story but you really can't. And I was an advertising customer too, not just a regular member. They care so little that when I challenged my Paypal payment to them, trying to force a human response out of them, they let it default and I got my money back from Paypal. You gotta admit that is pretty remarkable.
- JTbane 8y ago>Actually, you can reach actual human representatives at Microsoft. Maybe you can reach an outsourced rep from India after waiting a few hours.
- ovao 8y agoThat’s a poor generalization. A company, as a legal entity, is incapable of caring. But a company, as an organization comprised of people, can. At Facebook’s scale, it would be very difficult for their employees to care particularly for any individual user, but collectively, it’s not out of the question.