> but that it is impossible for normal people to get any information about anything! .... Psychologically that's just really, really bad, the worst way to treat

> but that it is impossible for normal people to get any information about anything! .... Psychologically that's just really, really bad, the worst way to treat someone. Which raises the issue to another level: How arrogant as well as stupid are this mega-companies that they think they can do that This problem has its origins in the big users-as-products companies wanting to totally eliminate their user support costs, but it's going to get worse. With all the hype around "machine learning," soon no one, not even insiders, may know why your stuff was deleted or your account banned, because it was all delegated to an inscrutable "AI" system that acts but can't expose it's "reasoning."