A lot of what you are imagining is already a reality in many areas. Our company takes care of pretty much all of the services in a PSAP; call-taking, computer a

A lot of what you are imagining is already a reality in many areas. Our company takes care of pretty much all of the services in a PSAP; call-taking, computer aided dispatch, map, and radio dispatch, plus records and jail management for law enforcement. All the systems work together and it is absolutely possible for a dispatcher to patch a caller into a radio talkgroup, individual call, or to a first responders cell phone... it just isn't very useful and it is hardly ever done in real life. Mobile CAD and RMS are catching on as well so in many departments, first responders can see and hear everything going on in dispatch from their tablets or laptops if they want. They can see what calls are active, what units are assigned to them, and actually interact with the caller if it is allowed. Again, this isn't always that useful. Staff in dispatch almost always have a better understanding of what is going on big picture wise and are already on top of allocating resources and clearing information. Going around them is not all that helpful. Silent dispatch is nice for beat work. It's great when CAD automatically creates incidents in RMS that LE can easily pull into reports... including recordings of the 911 calls etc. There are popular smartphone apps like active 911, Bryx911, edispatch ,and iamresponding that are great for first responders, especially volunteers. These apps sync with the CAD system in dispatch and offer alert/response, mapping, and messaging features. The space changes slowly, but it is very much changing and adapting to the smartphone era. FirstNet will probably accelerate these kinds of changes, which is a good thing... but I am sure it will introduce its own set of problems.