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The one problem I have with FB is that quite a lot of companies directed their customer-contact to facebook and it's virtually impossible to get in touch with t
by ktosobcy 8y ago
The one problem I have with FB is that quite a lot of companies directed their customer-contact to facebook and it's virtually impossible to get in touch with them without having account - for example the other day I wanted to contact KLM and their Contact tab (https://www.klm.com/home/us/en#/tab=hpTbContact https://www.klm.com/home/us/en#/tab=hpTbContact) lists:
* Send KLM 24/7 a text message via WhatsApp to +31206490787 >
* F Ask KLM a question 24/7 via Facebook >
* M Ask KLM a question 24/7 via Messenger >
* T Ask KLM a question 24/7 via Twitter >
* (phone-icon) View the contact information for all KLM departments
So no e-mail, no contact form and 3/4 of those services belong to FB :/
- Udik 8y agoThe email addresses are under "view contact information for all KLM departments" and then under each department. It's not very clear, probably the work of some UX desperate to reduce the number of options to avoid confusing people.
- ktosobcy 8y agoI found it later on, but it still requires digging deeper, and then we and up in a viscous circle pushing us more and more to use FB…