As someone who works in a central service unit not directly affiliated with academic research, I was given the chance to touch the lives of probably generations

As someone who works in a central service unit not directly affiliated with academic research, I was given the chance to touch the lives of probably generations of students. Emphasis on "touch", not necessarily "change". Still, it sometimes gives me goosebumps when walking through the halls and seeing all the people who are "forced" to use my work. Pay is not great, but conditions are otherwise excellent. (Founder/ Dev/ Lead of an electronic exam infrastructure at a large German university)