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I'm skeptical of your claim that Amazon is a customer-focused company. They're definitely a growth-focused company. At times in their history, and for certain

I'm skeptical of your claim that Amazon is a customer-focused company. They're definitely a growth-focused company. At times in their history, and for certain aspects of the business, that has made them customer-focused. In many other regards (like making sure the customer gets the product they want) they're clearly not at all customer-focused. They won't address this until it begins to visibly impact their marketplace dominance.

CodeWriter23 8y ago
Amazon’s slogan is “The most customer-centric company on Earth”. It seems like customer care should be a top priority. But it’s not. Especially for customers who pay Amazon for marketing and logistical services.
- csytan 8y ago
  Sellers are customers too, but I think that in this context it means the people who make purchases on Amazon.
lph 8y ago
Amazon's customer service is legendary. It's why this whole thing is such a mystery. If Comcast were doing something so bad for customers, nobody would be surprised.
- dahdum 8y ago
  Legendary? Maybe in the past, but I’ve not seen anything special in the past few years. I’ve received counterfeits they won’t replace, only refund. USPS shipping ruins the 2 day guarantee, and ever fewer products seem to be guaranteed vs expected. The worst was ordering a Netflix gift card for my mother, email never arrived with the code, and support said they couldn’t do anything. No resend worked, they refused to refund because the system said “sent”, and couldn’t give the code directly because they have no access. Netflix support tried surprisingly hard to help track down the card from their own system, but Amazon had blocks of codes and they couldn’t identify. Escalated the issue twice to no avail, tried emailing the Bezos account and never heard a peep. My only option left is a chargeback, but then they are likely to just close my account permanently as a final f-you. Results of course may vary, but their service is garbage imo.
- Fins 8y ago
  As long as it is something that can be handled by throwing customer a bone, it is OK (nothing outstanding, though). Anything else, and Amazon would happily lie to you and promise things they know they can't do. That might be legendary, but not in a good way.

CodeWriter23 8y ago

Amazon’s slogan is “The most customer-centric company on Earth”. It seems like customer care should be a top priority. But it’s not. Especially for customers who pay Amazon for marketing and logistical services.

csytan 8y ago
Sellers are customers too, but I think that in this context it means the people who make purchases on Amazon.

lph 8y ago

Amazon's customer service is legendary. It's why this whole thing is such a mystery. If Comcast were doing something so bad for customers, nobody would be surprised.

dahdum 8y ago
Legendary? Maybe in the past, but I’ve not seen anything special in the past few years. I’ve received counterfeits they won’t replace, only refund. USPS shipping ruins the 2 day guarantee, and ever fewer products seem to be guaranteed vs expected. The worst was ordering a Netflix gift card for my mother, email never arrived with the code, and support said they couldn’t do anything. No resend worked, they refused to refund because the system said “sent”, and couldn’t give the code directly because they have no access. Netflix support tried surprisingly hard to help track down the card from their own system, but Amazon had blocks of codes and they couldn’t identify. Escalated the issue twice to no avail, tried emailing the Bezos account and never heard a peep. My only option left is a chargeback, but then they are likely to just close my account permanently as a final f-you. Results of course may vary, but their service is garbage imo.
Fins 8y ago
As long as it is something that can be handled by throwing customer a bone, it is OK (nothing outstanding, though). Anything else, and Amazon would happily lie to you and promise things they know they can't do. That might be legendary, but not in a good way.