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In addition to the issues mentioned above, I cancelled Prime when returns of Marketplace items started being handled by the merchants instead of Amazon, meaning
by extralego 8y ago
In addition to the issues mentioned above, I cancelled Prime when returns of Marketplace items started being handled by the merchants instead of Amazon, meaning the customer handles the return shipping cost, even for faulty or misrepresented products, and the merchant is ground zero for customer service.
- jjeaff 8y agoYou may have to demand it, but I have never had to pay return shipping for a defective item on Amazon whether direct to Amazon or to a 3rd party. And I have purchased an unbelievable amount of stuff from Amazon.
- extralego 8y agoI expect that requires a customer service call of unpredictable length, which includes an unsavory argument. This is a disgraceful way to live in my opinion.