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Even items “shipped and sold by amazon” can often be counterfeit. Below is one example, but I’ve also read on HN of someone receiving a dangerous fake Apple ada
by p49k 8y ago
Even items “shipped and sold by amazon” can often be counterfeit. Below is one example, but I’ve also read on HN of someone receiving a dangerous fake Apple adapter that was “sold and shipped by Amazon”, and I have personally bought shampoo from Amazon that I’m pretty certain was counterfeit.
http://www.thefashionlaw.com/home/amazon-is-tricking-consumers-with-its-ships-from-and-sold-by-amazon-label-per-new-suit http://www.thefashionlaw.com/home/amazon-is-tricking-consume...
- bapbap 8y agoI've wondered if Amazon co-locates its own stock with that of Fulfillment By Amazon stock which would mean you could end up with anything as long as it looks similar and has the same SKU.
- inapis 8y agoThis is exactly what happens. Items from different sellers are mixed together and then randomly dispatched by Amazon under their own name.
- bapbap 8y agoAh, it makes sense to do so but I'd imagine this practice would affect consumer confidence in Sold by Amazon options given time.
- skellera 8y agoIt already is. As you can see by everyone here talking about it, it's beginning to cost them sales. I imagine there will be a big campaign by Amazon in some years from now about them "trying" to fix this problem.
- coaxial 8y agoThis is the reason why I quit buying anything from Amazon anymore if I can help it. They're not interested in fixing it. What I can't understand is this: even if they comingle, they must know which seller owns which item. If they didn't, how would they pay the right seller once a particular item is sold? And yet, there seems to be no accountability at all.
- jjeaff 8y agoThey don't need to know which product belongs to which seller, they only need to know how many. If someone clicks your listing and buys a product, they ship it from the commingled inventory and then pay you your share of the sale and deduct one from your inventory tally. Then, if the item they sent ends up being counterfeit, whether from your own stock, from another seller, or even from Amazon's own stock, they will take it out on your seller account for selling counterfeits.
- coaxial 8y agoSo then how do they decide which of the comingled sellers got the sale? Round Robin? Random?
- bchallenor 8y agoThe customer still ordered via the listing of a specific vendor, even if Amazon shipped from co-mingled stock.
- coaxial 8y agoNot necessarily, some items have only one listing for all sellers and you click the buy button that has the prime logo. Who are you buying from in this case as far as Amazon is concerned for their inventory accounting?
- dual_basis 8y agoIt's always been clear to me which specific vendor I'm buying from, it lists it right under the product. I can click on new or used in order to see other vendors and select one of them if I prefer. Based on my experience, the vendor defaults to Amazon if they have the product themselves, otherwise it is likely based on whoever they make the most money on. That is not a straightforward computation - they might make more profit on a more expensive listing, but then fewer people would buy it. I'm sure they use some proprietary ML algorithm to decide which vendor to show, but its always been very clear to me which vendor I'm purchasing from, both on the item page and also in the cart.
- throwawaylalala 8y agoNot always true; only if that vendor uses co-mingling.
- fencepost 8y agoAs a vendor you have to pay Amazon extra to avoid comingling - basically you have to get a new item number assigned and product you're selling all has to be tracked by that number.
- usrusr 8y agoProbably because someone who has fulfilment speed as their bonus metric keeps prevailing over those with return rate as their bonus metric.
- dahdum 8y agoAbsolutely true, bought an item sold and shipped from Amazon and received a broken counterfeit. They only let me return and would not replace with a real one, probably because they have no idea what they are selling anymore due to inventory mixing.
- staticautomatic 8y agoAmazon's "inventory mixing" situation seems strikingly similar to the mixing problems in the commercial meat production industry [often identified as a significant factor in contamination investigations].
- Fej 8y agoHave any other retailers (especially those with similar "marketplaces" like Walmart and Newegg) implemented the commingling idea?
- skellera 8y agoThis was happening with Ziess lens cleaners which is a HUGE deal because counterfeit lens cleaners don't use isopropyl alcohol to clean. They use ammonia (like windex) which destroys lens coatings. At least stores like Walmart (not counting their online which is a marketplace like Amazon) vet the in-store products.
- rladd 8y agoEven genuine goods sold by Amazon can be problematic. I bought a consumer-grade router sold by Amazon, and what arrived was an obsolete version that had not been produced for 4 years. They did accept it back though.