This is AMAZING feedback. We definitely hear you on all of this and promise to get our website up to snuff. Customer support, on-boarding of new clients, and ma

This is AMAZING feedback. We definitely hear you on all of this and promise to get our website up to snuff. Customer support, on-boarding of new clients, and making things faster, more secure, and more scalable every day have all been our biggest priorities so far. Something we've thought A LOT about is the pricing model. I completely agree with you that $50 per month is too expensive for a beginner. I was in the same place as you a year ago (and arguably would still be were this not my company) and would never had considered $50 for hosting. We think this is OK though. We don't want to compete with Dreamhost on price and as a beginner you shouldn't need all the extras we're providing (though I do understand the appeal of the "easy" part on it's own). Once you've actually gotten some significant traffic and you ARE making a buck off of your blog or site then suddenly we are affordable! Essentially.. we don't want to be your training wheels or your used Honda Civic. We want to be your Ford F150 or Audi. Lame analogy but true! All that said, we WILL listen and will provide a solution if there is enough demand.