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The onsite and accidental damage options on ThinkPads was (is?) absolutely amazing. I think I paid an extra $100, but when I knocked my machine off the desk, Le
by subway 8y ago
The onsite and accidental damage options on ThinkPads was (is?) absolutely amazing. I think I paid an extra $100, but when I knocked my machine off the desk, Lenovo dispatched an IBMer to my office with a replacement panel in under 24 hours.
- mseebach 8y agoMy wife had a refurbished X40 for the longest time. One time, the fan gave in, I tried to clean it, but couldn't get it to move. I figured it couldn't hurt to Google the part-number, and quickly ended up on IBMs country-local website with a local phone number. I dialed, and braced, half for an infinite IVR tree, half for being quoted a number in the range of the GDP of a small country. But neither happened, a few minutes later, a very helpful woman had quoted me something like $9.46 including postage and taking payment by card. The new fan arrived a few days later, and the X40 went on to live for a few more years. That thing was a tank.
- ants_a 8y agoMy experience with older ThinkPads was that they were about as likely to damage whatever they landed on. The most damage I have done to one is to drop it onto pavement from 4ft because I forgot to properly zip up my backup. Only cosmetic damage, broke off a small piece of plastic from the battery.