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If anyone knows apple the way that I do. The answer is yes and no. Yes they will address it when it affects their bottom line. No, because they don't consider i
by millzlane 8y ago
If anyone knows apple the way that I do. The answer is yes and no. Yes they will address it when it affects their bottom line. No, because they don't consider it an issue to begin with. I'm old enough to remember when they had the logic board issue and specifically gave us (Apple care reps) instructions to not mention it to the customer. So if you called with an unrelated issue, I wasn't allowed to tell you about the recall to replace your logicboard that had an 80% failure rate. Or that the reason the system wasn't booting up was possible the logic board issue.
I don't think a company that knowingly ships a bad product, then, either dodges responsibility. Or puts the onus on the consumer will actually do anything right by the consumer with this keyboard issue. As if it's the consumers fault for buying a shitty product.
- ransom1538 8y agoThis. My last trip with my macbook pro to the genius bar went this way. My keyboard didn't work. He looked at my screen, then whispered: "your screen is having a recall -- look at the glossy layer - it is coming off -- we replace it for free". I mean apple sure knows how to take my payment in 15 seconds at the store with my information and email address. But somehow they can't inform me of a recall.
- spenvo 8y agoNo joke, since reading this comment I have confirmed in person my MacBook pro is covered and lined up a screen replacement with them. I really would have kicked myself if I found out about this after the coverage period ended. I guess it pays to read HN comments!
- augbog 8y agoWow that is shady as fuck. I've always respected Apple for delivering fairly high quality products because, well, they are all the same (granted for a very high price but some people they are willing to pay that for that kind of service whether it's expected or not) I'm seriously disappointed they do that.