> Make the web app intuitive enough to not require any training? Strangely, I never hear people needing any "training" to use the latest Facebook or Snapchat -

> Make the web app intuitive enough to not require any training? Strangely, I never hear people needing any "training" to use the latest Facebook or Snapchat - maybe the real answer is to actually hire a competent UX designer? Facebook has a terrible UI and I'd wager the majority of people who use it aren't aware of half the hidden features on there. In fact I can think of 4 occasions just off the top of the head where that's happened (wife couldn't find the option to share a FB group URL, people not finding options to subscribe or unsubscribe from a particular discussion, I can never find the damn "report this comment to a moderator" option in FB groups when I need it). As for Snapchat, that app hardly compares to the level of complexity that a typical POS system would need. Most importantly though, I don't really want to be the unlucky guy who has to wait there patiently while a member of staff guesses their way through a transaction. Let alone deal with the hassle of escalating things to a manager when said staff inevitably makes a mistake due to a lack of training.