Typically managed wifi involves both remote administration of the router(s), and phone support. Having the remote access means that the user can just pick up th

Typically managed wifi involves both remote administration of the router(s), and phone support. Having the remote access means that the user can just pick up the phone and describe the problem, and the technician can solve it remotely, or with a little assistance from the user "try moving the router over near the door". I assume that they are doing this as well.