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Wonder if their initial reticence might come partially from shitty software making it hard to find all available shoes of a given size across all styles?
by rtkwe 8y ago
Wonder if their initial reticence might come partially from shitty software making it hard to find all available shoes of a given size across all styles?
- enobrev 8y agoI used to assume it was just due to a poorly organized back room, or possibly laziness. But it's seemed more that they're not understanding the question as asked. How often does someone walk into their store and ask them to bring all of a single size to the front? Once they go to the back room to try to find boxes with the number 14 on them, they generally realize the issue. I've tried going with the longer explanation, but the dance goes on regardless, and my version is the most abridged, thus far. Instead I'll generally order a few pairs online and then send most back. It's inefficient and wasteful, but Zappos offers next day shipping free for members and an excellent return policy, which is hard to pass up.
- rtkwe 8y agoYeah I'd bet they also think "You know how many styles of shoes we have?!" when you first ask then realize how limited the options are once they actually go back.