That seems like a pretty dismissive take. I've been on the other side of some truly ignorant bug reports, but I've also sent reports with code that, to the best

That seems like a pretty dismissive take. I've been on the other side of some truly ignorant bug reports, but I've also sent reports with code that, to the best of my knowledge, resolves the problem. If I received a bug report wherein someone was clearly annoyed with software they paid me for but still put the effort into trying to understand and resolve on their own, I'd probably prioritize that email and try to be empathetic about it.