A lot of these stores still operate on a model that requires a salesperson to fetch the product (i.e. the non-display shoes are kept in the back). That in combi

A lot of these stores still operate on a model that requires a salesperson to fetch the product (i.e. the non-display shoes are kept in the back). That in combination with the ever dwindling margins in a brick and mortar retail store makes it difficult to hire adequate staff to meet these needs, that or you wind up paying people such a low wage that you don't attract folks who are very interested in customer service int he first place. This is a phenomenon that I have seen across lots of segments of retail, and I predict that in the next decade we will see a dramatic change in the way retail business is conducted.