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They never claimed to provide support. Only something vague called active management. What could you possibly imagine that would actually be that would actually
by dmitrygr 8y ago
They never claimed to provide support. Only something vague called active management. What could you possibly imagine that would actually be that would actually help anyone in any actual real-life case?
- woah 8y agoTypically managed wifi involves both remote administration of the router(s), and phone support. Having the remote access means that the user can just pick up the phone and describe the problem, and the technician can solve it remotely, or with a little assistance from the user "try moving the router over near the door". I assume that they are doing this as well.
- dmitrygr 8y agowiling to bet that they are not. Callcenters and people do not scale.