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All these comments dismissing this model are just reacting to the flippant tone in the article. ~70% of service calls to ISPs are for issues that are within the
by woah 8y ago
All these comments dismissing this model are just reacting to the flippant tone in the article. ~70% of service calls to ISPs are for issues that are within the home, be it interference, or a misconfigured or even unplugged router. Managed WiFi, where a rented router is remotely administered, is a very good way to deal with this stuff. It greatly reduces the number of truck rolls that an ISP has to do. Sure, maybe ATTs service sucks, but everything they do sucks. I am a little puzzled by the choice to sell this straight to consumer, since most managed WiFi manufacturers sell their routers to the ISP to be leased to the consumer (or supplied free).
- dmitrygr 8y agoThey never claimed to provide support. Only something vague called active management. What could you possibly imagine that would actually be that would actually help anyone in any actual real-life case?
- woah 8y agoTypically managed wifi involves both remote administration of the router(s), and phone support. Having the remote access means that the user can just pick up the phone and describe the problem, and the technician can solve it remotely, or with a little assistance from the user "try moving the router over near the door". I assume that they are doing this as well.
- dmitrygr 8y agowiling to bet that they are not. Callcenters and people do not scale.