Yes! Precisely correct, and as it should be. If I’m calling to discuss an electric pole, no computer system is going to react properly, no matter how many phone

Yes! Precisely correct, and as it should be. If I’m calling to discuss an electric pole, no computer system is going to react properly, no matter how many phone tree options it has. Better to risk a false positive of an aesthetic complaint now and then, than to have someone give up and hang up and then their house burns down later.