4 ms·
> An open source project creates no obligation on the part of the developers. I meant a subconscious obligation, not a legal one. When somebody gives you a gif
by ropeadopepope 8y ago
> An open source project creates no obligation on the part of the developers.
I meant a subconscious obligation, not a legal one. When somebody gives you a gift, it puts pressure on you (subconscious and social) to reciprocate. You see it all the time with youtube streamers, who frequently cater their content to their subscribers wishes to keep them happy. And to clarify, the streamers don't do this because their users are unhappy or protesting. They do it because they feel a sense of obligation to give their subscribers what they want because the subscribers were generous enough to give the streamer money.
For whatever reason, this phenomenon is completely lacking in the open source community. Instead, the opposite seems to occur. OSS developers are actively hostile toward their users, both vocally and how they react to criticism that their software isn't user friendly or respectful of their user's time. Anybody who has spent hours trying to set up a piece of OSS and then made the mistake of asking the developer for help can attest to this.
- deleted 8y ago[deleted]
- boomboomsubban 8y agoYou're asking the developers to do unpaid tech support for you, while insulting their work. You seem hostile to them, it's no surprise they aren't nice to you. Most moderate sized projects have at least decent documentations, some channel for support, and there are a range of third party options to consult. The developer generally should not be who you contact.
- deleted 8y ago[deleted]
- reitanqild 8y ago> For whatever reason, this phenomenon is completely lacking in the open source community. Instead, the opposite seems to occur. OSS developers are actively hostile toward their users, both vocally and how they react to criticism that their software isn't user friendly or respectful of their user's time. Anybody who has spent hours trying to set up a piece of OSS and then made the mistake of asking the developer for help can attest to this. Not my experience at all. Well sometimes bugs gets closed for no apparent reason etc but I've rarely been shouted at and I think more often than not they try to help.
- ropeadopepope 8y agoYour response is the customer relations equivalent to "it works on my machine." Ignoring the problem isn't going to make it go away.
- reitanqild 8y agoWell; if the difference between my machine and your machine persists in the long run it certainly might be interesting to find the differences that makes it work on my machine. And - if this approach that you are showing here is representative for how you communicate it might explain a bit ;-) Edit: and yes, my approach has worked for years so either it is something I do that you don't or I'm just consistently lucky or something :-)