I like Twilio and I'm a customer. It seems they did the best they knew how with this situation. But that was a really terrible apology and seems more insulting

I like Twilio and I'm a customer. It seems they did the best they knew how with this situation. But that was a really terrible apology and seems more insulting than assuaging to anyone affected. It's like there's a rule that once you have more than 10 employees all written communication needs to be jargon filled, passive-aggressive business drivel. Better would have been: "Anthony - We're glad to have you as a customer, sorry we screwed up here. We posted notices to the status API and support email - but if you didn't get it, we didn't do our job! I definitely gained some perspective from reading your post. We'll work even harder on future product updates to get notice to all our customers. If there's anything I can personally do to make the situation right, email me: jeff@twilio.com. Again, very sorry. Thanks for being our customer and letting us work to earn back your confidence. Jeff Lawson - Twilio CEO P.S. Task.fm looks really cool. Best of luck!" Danielle from Twilio wrote a much more sincere and helpful apology in the thread above...she should probably handle the "responding to blog rants" duties from now on.