I want to chime in here, because this thread is painful for me to read. We are developers, we work with dozens of APIs on a daily basis, and we work really har

I want to chime in here, because this thread is painful for me to read. We are developers, we work with dozens of APIs on a daily basis, and we work really hard to help developers succeed. I just want to lay out what we're currently doing to achieve our goal of being one of the most accessible API companies in the world, and encourage you to tell us what we can do better. Right now we communicate status via our API, documentation, FAQs, forums, and social media channels like Twitter, Facebook, and IRC chat. We can also be reached by email 24/7 as well as over the phone from 7am to 7pm Pacific Time. Finally, we publish the status of all our services at status.twilio.com In the case of international SMS, we saw high rates of undeliverable messages starting on August 16th and we have communicated this via our status page, forums, and email support channel. When it became clear to us that we wouldn't be able to restore service, we emailed customers who were impacted (yesterday) to let them know. While the service hadn't been working for awhile, people were checking back with us regularly, and we wanted to keep them in the loop so they could find new providers if needed. As others have noted here, international SMS is very hard, we're trying to be open and keep everybody in the loop. We're very sorry for any trouble this has caused. You can always reach me at danielle@twilio.com