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I agree with your point. I'd however like to add to this: "Users should think of themselves as a respectful guest, not an entitled customer". Lots of landlords
by nkkollaw 8y ago
I agree with your point. I'd however like to add to this: "Users should think of themselves as a respectful guest, not an entitled customer".
Lots of landlords that rent places for a living started using AirBnB. I specially experienced this in Poland, where I often had to go to a company-owned building to pick up the keys. There they had an office, reception, etc.
It didn't feel any different from a hotel. One time we complained about an apartment, and they gave us another one that was empty.
So, my point is that the host often sets the mood. If it's a hotel-like structure that even has self check-in, with a company that uses its own website, Booking, AirBnb and whatever else is around to rent rooms, you feel like an entitled customer. If an old woman opens the door to the guest house, you feel like a guest in her house.
I guess AirBnB departed from their original vision of having people sleep in your living room on an air mattress, and it's now used by hospitality companies as another channel to get customers. When that is the case, you definitely feel like acting as a guest at a hotel, since that's what it is although booked via AirBnB.