Enterprises don't need social solutions. ... It seems like every enterprise I work at has almost every gadget imaginable on their intranet: policies and procedu

Enterprises don't need social solutions. ... It seems like every enterprise I work at has almost every gadget imaginable on their intranet: policies and procedures in a wiki, tips and tricks in another wiki, special domain knowledge in yet another wiki, an HR portal, project management apps, help desk apps, integration with email, integration with Office, integration with smart phones, etc., etc., etc. And how much difference does it make? Not much, I would guess. In my experience, the problems are social (training, culture), but they are attempted to be solved by technical means (installing software). No matter what the tool, it's going to be useless if people don't take the time to learn it or spend time actually using it. An empty wiki is useless, a wiki that only one person has put information into and uses is less than useless, as it wasted the time of that one person, time that could have been better spent using some other, more effective form of communication. This is why every possible gadget ends up on the intranet: the old method wasn't "working", so a new one is tried. But the reason the old one wasn't working wasn't because of any technical reasons that can be "fixed" with different software. The reason it wasn't working is more often because it was just installed and thrown at the employees figuring they'll know how to use it and will. It's not the tool that matters that much, it's the content, and finding, generating and curating the content is actual work, that isn't tied to the bottom line in an obvious way.