This retort to Twilio is just as unprofessional as their "poor service." As others have pointed out, SMS is an unsupported feature and service outside the US c

This retort to Twilio is just as unprofessional as their "poor service." As others have pointed out, SMS is an unsupported feature and service outside the US can change at any time. So in conclusion, apart from twilio losing one of there early adopters (task.fm isn’t a big customer, but that doesn’t mean we can be screwed over) they are also damaging there brand. They used to be all about developers. I think only getting miffed that your OWN service wasn't perfect and then posting to HN about how task.fm was "screwed over" is more damaging to twilio (is it?) than an SMS outage. The author didn't read Twilio's own SLA and hardened entrepreneurs don't burn bridges publicly everytime something goes wrong. I know trying to build an awesome web application is hard and its frustrating when supporting services go down, but that is the nature of our beast. We build on top of each other, so we must respect and support each other. Getting mad and cutting off your own hand because you are angry isn't helping build anything. Google's API has bugs that my start-ups web application runs into all the time. Sometimes they change API behavior, which the visualization screws up the entire UI in the process. This effects thousands of our users and we have to release work-arounds as fast as we can. But I don't blame Google - it was our choice to use their APIs. Generally, this sort of thing will continue to happen with all web service APIs. As a community of developers, I would ask them why it happened and provide constructive feedback about how important it was. You might just find they'll listen and you'll have more pull. Great start-ups have a short list of early adopters or engaged users that they trust and continually go back to for product advice. Writing a post like this pulls the rug out from under your own service because you refuse to use it, it will cost you more, and twilio will suffer from lack of valuable constructive feeback. Really just my POV, but hopefully you'll find why posting inflamatory articles like this only hurts entrepreneurs and our community at large. At most it sets an example of how we treat each other.