It’s not too bad though. Human operators on big operations where already bound to a script for years now, and the “human contact” part was mostly spelling lett

It’s not too bad though. Human operators on big operations where already bound to a script for years now, and the “human contact” part was mostly spelling letters and numbers over the phone. I’m more than happy it switched to chat, and both sides can deal with the exchange asynchronously, in particual with the bot handling the requirements to open the user info. I feel it’s actually a win-win situation, as incredible as it seems regarding customer support technology.