But that's not all it purported to be - sort of like a more intelligent IVR for customer support. Instead chatbots were promised to replace or supplement many o

But that's not all it purported to be - sort of like a more intelligent IVR for customer support. Instead chatbots were promised to replace or supplement many online interactions, most notably shopping. But I guess people still go to Amazon in their browser or app, instead of trying to interact with a robot (Facebook Messenger? Whatsapp? Slack?)