3 ms·
Wow, I'm sorry your friend had to go through that. This is the first time I've heard that this job actually exists! It seems very strange to have a human who c
by Sophira 8y ago
Wow, I'm sorry your friend had to go through that. This is the first time I've heard that this job actually exists!
It seems very strange to have a human who can listen but can't speak. I guess these companies think that by removing speech as a possibility, they're able to pay the employee less or something?
- chias 8y agoI think it's less about having to pay them less and more about less "customer interface" training, less concern about liability with regards to what the person might say, not having to worry about the potential stigma associated with a foreign accent, etc. But I'm just speculating here.