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USAA really impressed me recently with a really slick feature: I was in their mobile application, and realized that what I wanted to do was a little too complex
by cpitman 8y ago
USAA really impressed me recently with a really slick feature: I was in their mobile application, and realized that what I wanted to do was a little too complex for what the app could handle. So I called support, and they (1) automatically identified me based on my number and (2) knew I was just using the app, and asked if I'd like to transfer directly to a person!
It is probably not the most complex integration technically, but it made the experience so smooth.
- freedomben 8y agoUSAA can be pretty great. In some ways they are ahead in tech, and have been for a long time. I do wish they'd add support for virtual credit cards tho.
- verall 8y agoThe app also has a useful feature to launch the website with session tokens, so it keeps you logged in if you were logged into the app. So if you know where the thing you're looking for is on the website, you can just launch the website and use that. Super simple feature but it seems like for so many companies, if you go online, it redirects you to their mobile site which has been "phased out" and tells you to the get their app, which you have and would have used if it had the feature you needed. For such a "post computer" world it seems ridiculous how often I throw my hands up and find my laptop when trying to complete an online chore from my mobile.