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The reason why is that the phone tree/IVR and back-office systems were developed by someone like IBM, Accenture, Oracle, etc instead of actually competent devel
by Rjevski 8y ago
The reason why is that the phone tree/IVR and back-office systems were developed by someone like IBM, Accenture, Oracle, etc instead of actually competent developers. The budget being blown on the aforementioned companies, they have no choice but to stick with it.