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On the flipside, think of the joy of realizing you've finally been connected to a smart, competent person who is empowered to solve your problem. It is like fin
by lph 8y ago
On the flipside, think of the joy of realizing you've finally been connected to a smart, competent person who is empowered to solve your problem. It is like finding a call center unicorn.
- Kinrany 8y agoThat's like saying death is a good thing because you still get to live a few decades.
- JackCh 8y agoThat's not a terribly uncommon position, not everyone wants to live forever. Arguably it's a healthy attitude to take, since death will come for you eventually whether or not you make peace with that inevitability.
- cgriswald 8y agoLots of people say that every time the subject of human immortality arises.
- JackCh 8y agoIt really depends on what sort of organization you're dealing with. My credit union has always been a pleasure to deal with because their phone people are all hired and trained locally. On the other hand they only take calls during business hours which can be a little awkward when I'm in another timezone.
- afterburner 8y agoI had this experience once and it was the result of finally getting a local call centre with better trained and empowered employees (most calls were being farmed out to overseas call centres which followed a very simple script).