3 ms·
Vendors do this because they know they can get away with it, i.e. no perceived counter party risk. However what they don't understand, is that there is a HUGE
by delbel 8y ago
Vendors do this because they know they can get away with it, i.e. no perceived counter party risk. However what they don't understand, is that there is a HUGE counter party risk.
If its a charge on my credit card or checking, that's what I do, I give them this counter party risk. I call and do a charge back. Basically after 20 minutes with a vendor on hold, I declare that they are being unreasonable and they are unable or unwilling to refund me, I call the bank to do this charge back.
Now, what you tell the bank is critical. For whatever reason, vendors have been able to un-do my chargeback. So instead, I tell the bank that I dispute the charge -- but that I am also disputing the method of payment. So if they argue that the charge is valid in the investigation, I say that is fine -- however, the bank is not authorize on my behalf to pay them, and if they think the charge is authorized they must contact me to arrange a different method of payment. And under no circumstances can they use the bank to make payment. So yeah if they argue the charge is legit, that's fine, contact me (I wish I could put them on hold haha), and I'll pay them -- but the bank can't. The bank likes this because they are off the hook and I like it because they don't get to screw me. Worked every time.
If everyone did this, and made this a huge country party risk, these vendors would stop putting people on hold and ignoring or purposely inadequately addressing their greivences with their product/services.
- kr4 8y agohow can you dispute payment method especially when they tell that you used your card with OTP/signature giving your consent to use this payment method? Just trying to understand so can use this technique if situation arises :)
- Rjevski 8y agoA solution for me is to avoid dealing with shitty companies like this and seek online-only alternatives (with a good web UI), and failing that, if a shit company screws up and I can’t fix it quickly through their awful customer support I stop paying and let them call me. It’s funny how they never keep their promises of calling you back until you actually stop giving them money. They also magically start paying more attention to what you say, and complaint letters that went unanswered for months and presumed “lost” suddenly become found and answered.